take pride in shipping your order as quickly as possible. We utilize
the full range of United Parcel Service regarding standard,
next day, second day and third day select delivery. We can provide
estimates for special requests prior to shipping your package. We also
utilize the full services of the US Postal Department as well.
Standard orders of in
stock merchandise can be shipped within 48 hours of payment. Special
orders or custom framing will be evaluated on a case by case basis.
Normal turn around for custom framing is 2 weeks.
Mistakes do happen and
sometimes packages can be damaged in shipping. We suggest that you
utilize your best judgments when your order is delivered. Surface
marks, creases and even puncture holes do not necessarily mean that
the contents are damaged but it does indicate that a problem may
exist. Exposed contents and the sound of broken glass would indicate
that you should refuse the delivery and contact our office
to report the problem.
We will process a new
order and get a replacement shipped as soon as possible. If you open
the container after it is delivered and find that the item is damaged,
we ask that you contact us immediately, repack the contents as
carefully as possible and keep all packing material. We will issue a
call tag from the shipping carrier and arrange a pick up time.