Customer Service

Order Procedure

Placing an order is simple and fast. Call our local number (262) 754-4885 or toll free 1-800-697-8172 during regular business hours or leave a message and we will respond back as soon as possible. Your method of payment will determine the time needed to process your order. Credit card payments can be processed immediately. Out of state personal checks must be held for (7) days before product can be shipped. Please take into account when payment is received in our office before calculating the hold period. Money orders or cashiers checks help expedite your order.

Payment Terms

We accept Visa, MasterCard, and Discover. Payment by cashiers, certified, corporate and personal checks are accepted as well as cash and money orders.

Shipping/Handling

We take pride in shipping your order as quickly as possible. We utilize the full range of United Parcel Service regarding standard, next day, second day and third day select delivery. We can provide estimates for special requests prior to shipping your package. We also utilize the full services of the US Postal Department as well.

Standard orders of in stock merchandise can be shipped within 48 hours of payment. Special orders or custom framing will be evaluated on a case by case basis. Normal turn around for custom framing is 2 weeks.

Mistakes do happen and sometimes packages can be damaged in shipping. We suggest that you utilize your best judgments when your order is delivered. Surface marks, creases and even puncture holes do not necessarily mean that the contents are damaged but it does indicate that a problem may exist. Exposed contents and the sound of broken glass would indicate that you should refuse the delivery and contact our office to report the problem.

We will process a new order and get a replacement shipped as soon as possible. If you open the container after it is delivered and find that the item is damaged, we ask that you contact us immediately, repack the contents as carefully as possible and keep all packing material. We will issue a call tag from the shipping carrier and arrange a pick up time.

Return Policy

We are confident of the quality of our product and stand behind it 100%. All requests for a cash or credit refund (less shipping and handling) must be made within 2 weeks of the purchase date and must be accompanied by a Gallery of Sports Art, Inc. receipt.

A merchandise credit of equal value is given after the initial two week period and within 30 days of purchase with a qualified receipt. All custom framing services returned for credit will incur a 50% restocking charge for the framing cost only. We will not accept for credit any unframed or framed merchandise that has been damaged in any way. Customer is responsible for shipping, handling and insurance costs on all returned items.